Return & Refund Policy
Effective Date: September 9, 2026
At Shagun Travels, we aim to provide reliable and transparent travel services. Since our services involve advance bookings of hotels, vehicles, transportation, permits, and other travel arrangements, our cancellation and refund terms are subject to the booking conditions mentioned below.
1. Booking Confirmation
A booking is considered confirmed once the required advance payment or booking amount has been received by Shagun Travels.
The booking amount may be used to secure hotels, vehicles, permits, helicopter tickets, or other travel services on behalf of the customer.
2. Cancellation by Customer
If a customer wishes to cancel a confirmed booking, they must inform Shagun Travels as early as possible.
Any refund will depend on:
- The cancellation date
- The amount already paid to hotels, transport providers, helicopter operators, or other suppliers
- Cancellation charges imposed by third-party service providers
- The terms and conditions applicable to the specific package
Any non-refundable amount paid to third-party suppliers may be deducted from the customer’s refundable amount.
3. Advance / Token Amount
Advance or token payments made for booking confirmation may be non-refundable, particularly where the amount has already been used to secure hotels, vehicles, permits, helicopter tickets, or other travel services.
The applicable cancellation conditions will be communicated to the customer at the time of booking wherever applicable.
4. No-Show
If a customer does not report for the trip, pickup, hotel check-in, or other scheduled service without prior notice, the booking may be treated as a no-show.
In such cases, the customer may not be eligible for a refund.
5. Cancellation by Shagun Travels
If Shagun Travels is required to cancel or significantly modify a trip due to circumstances such as weather conditions, government restrictions, road closures, natural disasters, operational issues, or other circumstances beyond our reasonable control, we will make reasonable efforts to provide an alternative arrangement.
Where a refund is applicable, it will be processed after deducting any non-refundable amounts already paid to third-party service providers.
6. Helicopter Bookings
Helicopter services are subject to the terms, availability, weather conditions, government regulations, and cancellation policies of the respective helicopter operator.
If a helicopter ticket cannot be issued or the service is cancelled by the operator, the applicable amount may be adjusted toward the customer’s travel package or refunded, as applicable, after considering the operator’s refund policy.
7. Hotel and Transportation Cancellation
Hotel rooms, vehicles, and other services may have individual cancellation policies.
Refunds for such services will be subject to the cancellation terms imposed by the respective service provider.
8. Refund Processing
Where a refund is approved, Shagun Travels will generally process the eligible refund within 7–14 business days after the refund is confirmed.
The actual time taken for the amount to appear in the customer’s account may vary depending on the payment method and banking/payment provider.
9. Non-Refundable Services
Certain services, bookings, special offers, discounted packages, permits, tickets, or other travel arrangements may be non-refundable.
Customers are advised to check the cancellation and refund conditions applicable to their specific booking before making payment.
10. Changes to Bookings
Any request to change travel dates, hotels, vehicles, passengers, or other booking details will be subject to availability and may result in additional charges.
Any additional cost arising from such changes will be payable by the customer.
11. Refund Method
Approved refunds will normally be made through the original payment method or another mutually agreed method, subject to applicable payment and banking procedures.
12. Contact Us
For cancellation, refund, or booking-related queries, please contact:
Shagun Travels
Office: Golden I Tower 3, Office No. 642, Noida Extension, Greater Noida, Uttar Pradesh, India
Website: shaguntravel.com
Phone/WhatsApp: 8938904231
By making a booking with Shagun Travels, the customer acknowledges and agrees to the applicable cancellation and refund terms communicated for their booking.