Privacy Policy

Privacy Policy

Effective Date: September 7, 2026

At Shagun Travels, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, contact us, or use our travel services.

1. Information We Collect

When you contact us or make a booking, we may collect information such as:

  • Name
  • Mobile number
  • Email address
  • Travel dates and destination
  • Number of travelers
  • Pickup and drop-off details
  • Booking and payment-related information
  • Any other information you voluntarily provide to us

We collect only the information reasonably required to provide our services and communicate with you.

2. How We Use Your Information

Your information may be used to:

  • Respond to your travel enquiries
  • Prepare and provide customized travel packages
  • Confirm and manage bookings
  • Arrange hotels, transportation, permits, and other travel services
  • Process payments and booking-related transactions
  • Send booking confirmations and important travel updates
  • Provide customer support
  • Improve our website, services, and customer experience
  • Send promotional offers or travel updates where permitted

3. WhatsApp and Communication

If you contact Shagun Travels through WhatsApp, phone, email, social media, or our website, we may use the information you provide to respond to your enquiry and assist with your travel requirements.

Communication through third-party platforms such as WhatsApp, Instagram, Facebook, or other services is also subject to their respective privacy policies.

4. Sharing of Information

We do not sell or rent your personal information.

Where necessary to provide your travel services, we may share relevant information with trusted service providers such as:

  • Hotels and accommodation providers
  • Transportation providers and drivers
  • Airlines or other travel operators
  • Local travel/service partners
  • Payment service providers
  • Government or regulatory authorities where legally required

We share only the information reasonably necessary for providing the requested service or fulfilling a legal obligation.

5. Payment Information

Payments may be processed through third-party payment providers. Shagun Travels does not intend to store complete debit card, credit card, banking passwords, UPI PINs, or other sensitive payment credentials on its website.

Payment information provided through a third-party payment gateway is handled according to that provider’s applicable terms and privacy policy.

6. Cookies

Our website may use cookies and similar technologies to improve website functionality, understand website traffic, remember preferences, and improve your browsing experience.

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

7. Third-Party Websites

Our website may contain links to third-party websites, booking platforms, payment gateways, social media platforms, or other services.

Shagun Travels is not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing their privacy policies before providing personal information.

8. Data Security

We take reasonable administrative and technical measures to protect your personal information from unauthorized access, misuse, alteration, disclosure, or destruction.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

9. Data Retention

We retain personal information only for as long as reasonably necessary to provide our services, maintain booking and business records, resolve disputes, comply with legal requirements, and fulfill legitimate business purposes.

When information is no longer required, we may securely delete or anonymize it where appropriate.

10. Your Rights

Depending on applicable law, you may have the right to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of information where legally applicable
  • Withdraw consent for certain communications
  • Ask questions about how your information is being used

To make a privacy-related request, please contact us using the details provided below.

11. Children’s Privacy

Our services are not specifically directed toward children. We do not knowingly collect personal information from children without appropriate consent from a parent or legal guardian.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices.

Any updated version will be posted on this page with a revised effective date.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:

Shagun Travels
Office: Golden I Tower 3, Office No. 642, Noida Extension, Greater Noida, Uttar Pradesh, India
Website: shaguntravel.com

Email:info@shaguntravel.com
Phone/WhatsApp: 8938904231

By using our website or submitting your information to Shagun Travels, you acknowledge that you have read and understood this Privacy Policy.